📧 Email us directly
We typically respond within a few hours during business days. If you emailed us and haven't heard back within 24 hours, check your spam folder.
What we can help with
- Questions about how the carrier packet generator works
- Help understanding what information goes in each field
- Issues with your order or payment
- Problems downloading or accessing your PDF
- Questions about the dispatcher monthly plan
- General feedback about the product
What we cannot help with
We are not attorneys. We cannot review your specific legal situation, advise you on whether your broker-carrier agreement is enforceable, help you dispute a claim with a broker, or provide any form of legal advice. For legal questions, please consult a licensed transportation attorney.
We do not guarantee broker acceptance. Every broker has their own requirements. We cannot contact brokers on your behalf or guarantee that any broker will accept your generated packet.
Refund requests
Please read our Refund Policy before emailing about a refund. All sales are final — our PDF is generated and delivered instantly upon payment. We explain this policy fully before every purchase.
For dispatchers
If you are a freight dispatcher interested in the monthly plan ($39.99/month for unlimited carrier packets), email us and we will walk you through the setup.
🇲🇽 Contacto en Español
Si prefiere comunicarse en español, puede escribirnos a support@truckerpacket.com en español y le responderemos en el mismo idioma.
Ayudamos a conductores independientes hispanos a configurar su carrier packet en español. No dude en escribirnos.